Privacy policy

Home and Hound (homehound.shop) respects your privacy. This policy explains what personal information we collect, why, and what your rights are. It applies to customers in the United States and elsewhere.

Who we are

Home and Hound, Calle Alcalde Manuel Catalan Chana 24, 03503 Benidorm, Alicante, Spain. Email: aeycommerce22@gmail.com. We are the controller of your personal information.

What we collect

When you order or contact us: your name, email, phone number, shipping and billing address, order details and messages you send us. Payment details are entered directly with our payment provider and we do not see or store your full card number. When you visit the store: device and browser information, pages viewed and similar usage data, collected through cookies. Optional cookies for analytics and advertising are only used if you accept them in our cookie banner.

Why we use it

To process and deliver your order, provide support, handle returns, prevent fraud, meet legal and tax obligations, and, if you sign up or give consent, to send you news about Home and Hound. You can unsubscribe at any time.

Who we share it with

Shopify (our store platform and checkout), our payment providers, shipping carriers and the supplier that fulfils your order, who receive your name, address and phone number so they can deliver. Our suppliers and carriers may be located in the United States, China or elsewhere. If you accept analytics or advertising cookies, we also share usage data with those providers. We do not sell your personal information.

International transfers

Your information may be processed outside your country, including in the United States and the European Union. We rely on appropriate safeguards where the law requires them.

How long we keep it

Only as long as needed for the purposes above and to meet legal, accounting and tax requirements.

Your rights

Depending on where you live, including under the EU GDPR and California privacy law, you may have the right to access, correct or delete your personal information, to object to or restrict certain uses, to withdraw consent, and to not be treated differently for using these rights. Email us at aeycommerce22@gmail.com and we will respond within 30 days. You may also complain to your local data protection authority.

Children

Our store is not directed at children under 13 and we do not knowingly collect their information.

Changes

We may update this policy from time to time. The latest version is always on this page.