Privacy policy

Home & Hound ("we," "us," "our") operates this store and website, including the data, content, features, tools, products, and services we provide to give you, the customer, a curated shopping experience (the "Services"). Home & Hound is powered by Shopify, which allows us to offer you the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your personal information. PERSONAL INFORMATION WE COLLECT OR PROCESS Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from it: Contact details, including your name, billing address, shipping address, phone number, and email address. Financial information, including payment card details, transaction details, and payment confirmation. Account information, including username, password, and preferences. Transaction information, including items you view, add to cart, save, or purchase, and your past orders. Communications with us, including anything you tell us when you contact customer service. Device information, including your IP address and browser or network details. Usage information, including how and when you use or browse the Services. SOURCES OF PERSONAL INFORMATION We may collect personal information directly from you (creating an account, contacting us, placing an order); automatically through the Services (device data, cookies and similar technologies); from our service providers (who process it on our behalf); and from business partners or other third parties. HOW WE USE YOUR PERSONAL INFORMATION To provide, personalize, and improve the Services — fulfilling your order, processing payment, arranging shipping, managing your account, and giving you a personalized shopping experience. For marketing and advertising — sending you promotional emails and showing you relevant ads, where permitted. For security and fraud prevention — authenticating your account and detecting fraudulent or malicious activity. To communicate with you — customer support and responding to your requests. For legal reasons — complying with applicable law or valid legal process. HOW WE DISCLOSE PERSONAL INFORMATION We may share your personal information with: Shopify, which hosts our store and provides the technology behind the Services; Zendrop, our fulfillment partner, who receives the order and shipping details needed to prepare and ship your order; other service providers who support functions like payment processing, email marketing (Klaviyo), and product reviews (Judge.me); third parties when you direct or consent to it; and, where legally required, in connection with a business transaction such as a merger, or to comply with a legal obligation. RELATIONSHIP WITH SHOPIFY Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to help us provide and improve them. Information you submit will be transmitted to and shared with Shopify, and with third parties who may be located in a different country than you. Learn more about how Shopify uses your personal information at shopify.com/legal/privacy/app-users, and exercise your rights at privacy.shopify.com/en. CHILDREN'S DATA The Services are not intended for children, and we do not knowingly collect personal information from them. If you are a parent or guardian and believe your child has provided us with personal information, contact us using the details below to request its deletion. SECURITY AND RETENTION No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We retain your personal information only as long as necessary to maintain your account, provide the Services, comply with legal obligations, and resolve disputes. YOUR RIGHTS AND CHOICES Depending on where you live, you may have the right to access, delete, or correct the personal information we hold about you; to receive a copy of it in a portable format; to object to or restrict certain processing; and, where processing is based on consent, to withdraw that consent. If you are in the United Kingdom or the European Economic Area, these rights are provided under the UK and EU General Data Protection Regulation (GDPR), and you also have the right to lodge a complaint with your local data protection authority. You can exercise these rights by contacting us below. We will not discriminate against you for doing so, and may need to verify your identity before acting on your request. INTERNATIONAL TRANSFERS We may transfer, store, and process your personal information outside the country in which you live. Where we transfer personal information out of the EEA or UK, we rely on legally recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses. CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy from time to time. We will post the updated version here and update the "Last updated" date. CONTACT Home & Hound Email: aeycommerce22@gmail.com Address: Calle Alcalde Manuel Catalán Chana 24, 03503 Benidorm, Alicante, Spain For the purposes of applicable data protection law, we are the data controller of your personal information.