Terms of service

GENERAL INFORMATION Welcome to Home & Hound! The terms "we," "us," and "our" refer to Home & Hound. Home & Hound operates this store and website, including all related information, content, features, tools, products, and services, to offer you, the customer, a curated shopping experience (the "Services"). Home & Hound is powered by Shopify, which allows us to offer you the Services. These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you use the Services. Please read them carefully — they include important information about your legal rights and cover warranty disclaimers and limitation of liability. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy (here). If you do not agree, you must not use or access our Services. SECTION 1 — ACCESS AND ACCOUNT You represent that you are at least the age of majority in your place of residence, or have your parent/guardian's consent to use the Services. You may be asked to supply your email, billing, and shipping information, and you represent that this information is correct, current, and complete. You are solely responsible for the security of your account credentials and all activity on your account. SECTION 2 — OUR PRODUCTS We make every effort to display our products accurately, but colours and appearance may differ from your screen. We do not warrant that any product will meet your expectations or be identical to how it's shown. Product descriptions may change at any time, and we may discontinue or limit any product's availability. SECTION 3 — ORDERS Placing an order is an offer to purchase; we may accept or decline it at our discretion, and your order is not confirmed until we accept it. Review your order carefully — cancellations may not be possible once accepted. Returns and exchanges are governed by our Refund Policy (here). You confirm your purchase is for personal or household use, not resale. SECTION 4 — PRICING AND BILLING Prices are subject to change without notice; the price charged is the one in effect when your order is placed. Listed prices don't include taxes, shipping, or import charges unless stated. You agree to provide current, accurate payment and account information, and confirm you're authorized to use the payment method provided. SECTION 5 — SHIPPING AND DELIVERY We are not responsible for shipping delays. All delivery times are estimates, not guarantees, and can be affected by the carrier or customs. Once we hand products to the carrier, risk of loss passes to you. Full detail is in our Shipping Policy (here). SECTION 6 — INTELLECTUAL PROPERTY Our trademarks, text, images, and other content are owned by Home & Hound or its licensors and protected by intellectual property law. You may use the Services only for personal, non-commercial use, and may not reproduce or redistribute our content without written consent. SECTION 7 — OPTIONAL TOOLS We may give you access to third-party tools we don't control. These are provided "as is," without warranty, and any use is at your own risk. SECTION 8 — THIRD-PARTY LINKS The Services may link to third-party sites we don't control or endorse. Accessing them is at your own risk; complaints about third-party products should go to that third party. SECTION 9 — RELATIONSHIP WITH SHOPIFY Home & Hound is powered by Shopify's technology, but any purchase is made directly with Home & Hound. Shopify is not responsible for any aspect of the sale between you and us, and you release Shopify from claims arising from your purchase. SECTION 10 — PRIVACY POLICY All personal information collected through the Services is governed by our Privacy Policy (here) and, in part, by Shopify's own Privacy Policy (shopify.com/legal/privacy/app-users). SECTION 11 — FEEDBACK If you send us ideas, suggestions, or reviews ("Feedback"), you grant us a perpetual, royalty-free licence to use it for any purpose, including commercially. You confirm you have the rights to share it and that it complies with these Terms. We're not obligated to keep it confidential, compensate you for it, or respond to it. SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS Information on the Services may occasionally contain errors relating to descriptions, pricing, or availability. We reserve the right to correct these and to cancel orders affected by inaccurate information, without prior notice. SECTION 13 — PROHIBITED USES You may use the Services only for lawful purposes, and may not use them to violate any law, infringe intellectual property, harass others, transmit false information or malware, spam or scrape the Services, or bypass our security measures. We may suspend or terminate your account for violating these Terms. SECTION 14 — AGENTS This section applies if you use or enable an "Agent" (autonomous or semi-autonomous software acting on your behalf) to access the Services. Any Agent must identify itself as such in every request (via the user-agent string, e.g. "Agent/[agent name]"), must not disguise itself as a human or bypass CAPTCHAs, must answer truthfully if asked whether it's a human or a computer, and must not circumvent any measure we use to control Agent access. SECTION 15 — TERMINATION We may terminate this agreement or your access to the Services at our discretion, at any time, without notice. Provisions that by nature should survive termination will continue to apply (intellectual property, warranty disclaimers, limitation of liability, indemnification, and similar). SECTION 16 — DISCLAIMER OF WARRANTIES The Services and all products are provided "as is" and "as available," without warranties of any kind except as expressly stated, including no warranty of merchantability, fitness for a particular purpose, or non-infringement, to the extent permitted by law. SECTION 17 — LIMITATION OF LIABILITY To the fullest extent permitted by law, Home & Hound, our partners, employees, affiliates, and Shopify will not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Services or any product purchased through them. SECTION 18 — INDEMNIFICATION You agree to indemnify and hold harmless Home & Hound, Shopify, and our respective affiliates from any claim or demand, including legal fees, arising from your breach of these Terms, violation of law, or use of the Services. SECTION 19 — SEVERABILITY If any provision of these Terms is found unlawful or unenforceable, it will be enforced to the fullest extent permitted, and the remaining provisions will remain in full effect. SECTION 20 — WAIVER; ENTIRE AGREEMENT Our failure to enforce any provision doesn't waive it. These Terms, together with our referenced policies, constitute the entire agreement between you and us regarding the Services. SECTION 21 — ASSIGNMENT You may not assign these Terms without our written consent. We may assign them without notice to you. SECTION 22 — GOVERNING LAW These Terms are governed by and construed under the laws of Spain, and you and Home & Hound submit to the jurisdiction of the courts of Spain. SECTION 23 — HEADINGS Headings are included for convenience only and do not affect the interpretation of these Terms. SECTION 24 — CHANGES TO THESE TERMS OF SERVICE We may update these Terms at any time by posting the revised version here. Your continued use of the Services after changes are posted constitutes acceptance of them. SECTION 25 — CONTACT INFORMATION Questions about these Terms of Service should be sent to aeycommerce22@gmail.com. Home & Hound Email: aeycommerce22@gmail.com Address: Calle Alcalde Manuel Catalán Chana 24, 03503 Benidorm, Alicante, Spain Business phone number: +34 621354339 Business registration number: Not applicable — operating as a registered autónomo (sole trader) under Spanish law VAT number: ESY2376319L