Refund policy

30-Day Money-Back Guarantee

We want you and your dog to be happy with your Home & Hound order. That's why every order comes with a 30-day money-back guarantee, starting from the day your order is delivered.

 

If you're not satisfied for any reason within 30 days of delivery, contact us and we'll issue a full refund. You do not need to send the product back to us to receive your refund - this is one of our policies and is designed to make things easy for you.

 

To request a refund, email us with your order number and we'll take care of the rest within a few business days.

 

Your Statutory Rights

Our 30-day money-back guarantee is offered on top of, and does not replace, any statutory cancellation or cooling-off rights you may have as a consumer under the laws of your own country - including, for example, the right to cancel or return an order within a set period under UK and EU consumer protection law. These rights vary by country, so if you have questions about your specific rights, please contact us and we'll help however we can.